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Henchmode Clothing Co. FAQ's


Hopefully we can answer most of your questions here, but if you can't find the answer you're looking for, feel free to contact us by clicking here.

Are there any benefits to having an account with you?

Having an account with us will give you access to view your account information and order history. It is also neccessary to have an account if you wish to pay for an order by credit card. The signup process is quick and easy at www.henchmode.com

How do I update the information to my current account?

Please use the "USER" option located in the main menu to review and change you account details.

When will my order be shipped?

We aim to dispatch all orders wihtin one business day. There will be exceptions, but in general we will ship all orders as quickly as possible.

How will I know if you have received my order?

After you place your order, you will receive an email from us acknowledging that your order has been received. This does not mean that we have accepted your order. Only after your credit card has been approved and the delivery address has been verified will your order be accepted and shipped. At which point you will receive a second email from us confirming shipment of your order. Should any products you have ordered be unavailable you will be quickly informed about the out-of-stock item/items and your payment will not be processed.

Do you ship internationally? 

Yes, we are pleased to offer worldwide international shipping. 

Is my personal information kept private?

Yes. You can review how we use your information according to our privacy policy by clicking the link here.

Can I save the items in my shopping cart and buy them later?

Items are stored in your cart for up to 30 days, however processes such as clearing your browser cache, deleting your internet history etc. can affect this. We advise to complete your order as soon as possible to reserve the items.

How can I find out about promotions?

Details of offers will be published via our social media channels Instagram, Facebook and Twitter. When creating an account with us you will be given the opportunity to sign up to our mailing list.  Your email address is automatically added to our distribution list, you will be alerted via email regarding upcoming promotions.

Why do you ask for my email address?

We use your email address to send details of order updates as well as promotions. You can unsubscribe to promotional emails at anytime by following the unsubscribe link at the footer of any email correspondence.

Which payment options do you accept?

We accept all major credit cards, debit cards, and PayPal.

Which credit cards and debit cards can I use?

We accept Visa, MasterCard, American Express, and Discover. Debit cards are accepted as long as they have a Visa or MasterCard logo.

What is your complete returns policy?

Please click the link here to review our complete returns policy.

How long does it take for me to get a refund?

Once the return has been received at our warehouse and inspected your refund will be processed and applied to your original method of payment within three (3) business days. Please note, depending on your credit card company it can take 2-14 days for the credit to post to your account.

How can I do an exchange?

All products returned will be processed as a return and a refund will be processed. If you need to exchange, we recommend you place a new order with us and return the original product for a refund.

Will sales tax be added to my order?

We are required by law to charge sales tax on orders.

Is it safe to shop on your website?

Absolutely, we place the highest value on your privacy and security. For your safety our entire site is encrypted with SSL security from letsencrypt.org. SSL is the standard in secure web transactions.

How do I unsubscribe from any of your mailing lists?

You can unsubscribe from any of our mailings by emailing us or following the unsubscribe link in the footer of all email correspondences.

When are funds transferred out of my PayPal account for my order?

PayPal withdraws money from your PayPal account immediately after checkout. If the balance is lower than the total payment, PayPal offers credit products or the option to pay from your bank account or a credit card. Customers who do not have a PayPal account at this point will need to use a valid credit card to complete the payment. For detailed information, customers can contact PayPal customer service.

What can cause my order to be delayed?

Your order may be delayed if the billing address does not match what the bank has on file or if the billing and shipping address are different for your order.

Do I need to enable cookies on my browser?

In order to enjoy all the shopping features on our site you need to enable cookies on your browser. Cookies need to be enabled on your browser so you can add products to your shopping cart and to access your account information.

What are cookies?

A cookie is a small amount of data that is sent to your browser from a web site and is stored on your computer's hard drive. If your browser's preferences allow it (most browsers are installed with cookies enabled), each web site can send its own cookie to your browser. Websites can only access the cookie they have sent to your hard drive, not the cookies sent by other web sites. Cookies are completely harmless to your system, and never contain malware or other rogue programs.

How do I sign up for PayPal?

You can sign up for a PayPal account by going to https://www.paypal.com.

How do I use a Paypal payment option?

Existing PayPal users who would like to use PayPal payment method when placing an order can click on the "Checkout with PayPal" button when checking out. New PayPal users who would like to use PayPal as a payment method will be redirected to the PayPal website to sign up for an account and will be presented with the "Checkout with PayPal" option when they get back to the website.

How is billing done for PayPal?

Customers who sign up for a PayPal account must approve a Billing Agreement which will authorize the merchant to take out their payments directly from their PayPal account. Only then can the customer be able to control how to pay for their purchases. For detailed information, customers can contact PayPal customer service.

What do I do if I have questions about my PayPal account?

You may contact PayPal customer service.

How does Customs and Duties work?

All applicable customs fees, taxes and duties are the sole responsibility of the customer. Customs authorities require that we state the value of your order directly on your package – the value is the retail cost. Please note that on rare occasions, customs agents may delay the delivery of some packages at their discretion.   For more information on customs and duties charges, please contact your local customs office.

How is pricing displayed?

All prices shown are in UK £GBP pounds sterling. If you need a conversion to your local currency, please refer to www.xe.com or a similar website. Exchange rates change daily. We are not responsible for any loss incurred as a result of currency fluctuation. Please note that your credit card processor may charge you a conversion rate fee. 

How long does International Shipping take?

Orders can take up to 5 business days to process and be shipped, once shipped transit time is up to 10 business days.